We are HIRING!
Customer Support Specialist
We are seeking talented Customer Support Specialist to join us and help our global clients in providing support services. The candidate will play a pivotal role in ensuring our customers have a positive experience with our products/services.
Our Experts have worked with top companies
Roles and Duties ofCustomer Support Specialist
- Respond to customer inquiries via phone, email, or chat in a courteous and timely manner.
- Provide product information, assist with troubleshooting, and offer solutions to customer concerns.
- Handle and resolve customer complaints and issues with empathy and professionalism.
- Maintain accurate records of customer interactions, transactions, and inquiries in our CRM system.
- Collaborate with other departments to escalate and resolve complex customer problems.
- Stay knowledgeable about our products/services, pricing, and company policies to provide accurate information.
- Identify opportunities to improve processes and customer service procedures.
- Uphold our company's commitment to delivering exceptional customer experiences.
Minimum Qualifications forCustomer Support Specialist
- Bachelor's degree preferred.
- Proven experience as a Customer Support Specialist with at least 3 years of experience.
- Exceptional communication and interpersonal skills.
- Empathetic and patient when dealing with customer concerns.
Preferred Skills forCustomer Support Specialist
- Strong problem-solving and decision-making abilities.
- Proficiency in using CRM software and other customer service tools.
- Ability to work in a fast-paced environment and handle high call volumes.
- Excellent time-management and organisational skills.
- Detail-oriented with a commitment to accuracy.
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