Caroline Morfitt&nbsp; <div>

Professional profile

</div>

With fourteen years’ administration and contact
centre experience, I pride myself in being resilient, reliable, ready to
develop new skills and adapt in fast-paced working environment and ready to go
that extra mile because I have always resolved complaints, office errors and
worked as a part of the team in various companies. I am an excellent
communicator, IT expert, administrator and enthusiastic, well-organised
professional, who can work under pressure and provide excellent customer care
and business support.

&nbsp; 

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Skills summary 

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Administration

&nbsp;

·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
Excellent Knowledge of Microsoft
packages

·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
Outstanding organisational Skills

&nbsp;

Customer Service, Contact Centre

&nbsp;

·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
Excellent communication skills

·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
Efficient team player

IT

·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
Advanced knowledge of Adobe Captivate, Microsoft
Word, Excel, PowerPoint

·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
Brilliant Internet and Research Skills

&nbsp;

Marketing

·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
Advanced Search Engine Optimisation
Skills

·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
Excellent Advertising Skills 

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Employment history

</div>

February 2020 – February 2020 Rullion, Sheffield

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
Administrator: opening letters for Cooperative Legal Services in
will department, scanning them, liaising with Royal Mail, dealing with
incoming, outgoing post, attaching lasting power of attorney and other legal
documents using Proclaim to caseworkers.

&nbsp;

May 2019 – September 2019 &nbsp;&nbsp;&nbsp;&nbsp; Lion Spreadsheets, Sheffield

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excel
Administrator: formatting charts, graphs on Excel, providing general
administrative duties, inputting receipts, income and expenditure on Excel,
general data entry, calculating bills, answering email queries, ordering
stationary, personal assistant duties. 

&nbsp;

June 2018 – October
2018 &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Parkgate Sports and
Community Trust Limited, Huddersfield

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Administrator: applying for grants, fundraising, liaising with Trustees, contacting
charities for update for loan progress, taking part in conference meetings, creating
profiles for giving networks, discussing charity improvement plans with
Directors, filling out forms in regards to grants

&nbsp;

May 2018 – May
2018 &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Yorkshire Wills &amp; Probate

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Administrator: copy typing legal documents, advertising business on directories,
designing website, Facebook shop, blogging, creating posts, social media
accounts

&nbsp;

June 20017 – April
2018 &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Virtual Assistants,
Sheffield &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Administrator: dealing
with emails, general correspondence, writing

reports, being personal assistant to business, typing
documents, calculating petty cash, inputting addresses,

&nbsp;

&nbsp;orders, payments,
loss, profit, liaising with Directors and performing any clerical tasks,
organising venues 

&nbsp;

February 2014 – August
2015, January 2017 – June 2017 Capita, October 2007 – April 2008 Rotherham 

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Customer
Advisor: resolving complex
complaints, explaining Npower, Southern Water bills, transferring clients to
debt collection agencies, taking payments, setting up direct debits, setting up
water, electricity and gas tariffs, going through affordability plans, updating
details

&nbsp;

September 2015 –
November 2016 Barnsley College, Barnsley 

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
&nbsp;&nbsp;Digital Designer: designing
eLearning quizzes for teachers, games for students, taking constructive
criticism and improving Health and Safety, Construction slide show, interacting
with colleagues and working together as a team to design packages, providing IT
support

&nbsp;

March 2011 – November
2013&nbsp; Impellam, Blue Arrow, Sheffield

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
Customer Advisor: answering
inbound calls for KnowHow laptops, chasing up repairs, updating customers about
their technical PC repairs, resolving complaints, processing orders for Currys’
kitchen appliances, contacting couriers, allocating missing in transit washing
machines, refunding &nbsp;&nbsp;

&nbsp;

May 2008 – February
2011 &nbsp;&nbsp;&nbsp;&nbsp;HBOS Plc, Lloyds Banking Group, Leeds 

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
&nbsp;Customer Advisor: setting up Halifax, Sainsburys, Lloyds
Banking, Royal Bank of Scotland Home Insurance policies, setting up direct
debits, explaining Buildings and Contents Cover, Personal Belongings, providing
quotes, referring owners for subsidence hazards to providers

&nbsp;

June 2004 – April 2008
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;eConsultancy, Sheffield

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Administrator: writing business plans, implementing them, advertising businesses,
networking, helping companies to maximise their profit and gain new customers

&nbsp;

May 2003 – May 2004&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;eOffice, Sheffield

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
&nbsp;Administrator: providing comprehensive secretarial,
administrative services to small and medium businesses, consulting, business
planning, general advice, income, profit, loss 

&nbsp; 

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Education and qualifications 

</div>

Ø&nbsp; Basic to Advanced mySQL Queries for Non-IT
Professionals, Pass – Udemy - 2020 

Ø&nbsp; Ultimate Excel VBA, Pass – Udemy - 2019

Ø&nbsp;
Microsoft Excel - Excel
from Beginner to Advanced Certificate, Pass – Udemy - 2019

Ø&nbsp;
AAT Access Award in Business Skills Level 1, Pass - Finance and Management
Business School - 2018

Ø&nbsp;
Complete Training in Search Engine Optimisation, Excellent
– Udemy – 2017

Ø&nbsp;
The Online Fundamentals in Marketing, Excellent -Google Digital Garage–2017

Ø&nbsp;
Sage 50 Accounts, Pass – eCareers – 2017

Ø&nbsp;
Diploma Advanced Level 3 in Digital Learning
Design, Pass – Barnsley College –
2016

Ø&nbsp;
Functional Skills Qualification in English Level 2,
Pass – Barnsley College
– 2016

Ø&nbsp; Functional Skills Qualification in Mathematics
Level 2, Pass – Barnsley College –
2016

Ø&nbsp;
Functional
Skills Qualification in Information, Communication and Technology Level 2, Pass – Barnsley College - 2016

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References available on request

</div>

Caroline Morfitt CV

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