Truelancer.com - Fee & Charges
Buyer Fees
Truelancer.com does not charge a fee to the Buyers/Employers. Truelancer.com only passes on payment processing fee (charged by third party payment processors) on deposit of funds as follows:
Deposit payment method
Currency
Fee
Bank Transfer
INR
No Charge
Bank Transfer
USD
No Charge
Credit/Debit Cards / Netbanking
INR
2.0% to 2.8%
Paypal
USD
Paypal Fee
Credit Cards(USA Issued)
USD
2.9% + $0.32
Credit Cards (International)
USD
3.9% + $0.32
Note:
In case of refund to PayPal the transaction fee charged by PayPal will not be returned as PayPal has stopped returning transaction fee effective from 11 Oct 2019
Note:
In case of refund to Credit Card the transaction fee charged by Stripe will not be returned as Stripe has stopped returning transaction fee effective from 1 April 2020
Seller Fees
Truelancer.com charges Sellers/Freelancers a Service Fee of 8% to 10% on all billed works as per their membership plan. Check out our Membership Plans
When a Seller/Freelancer withdraws funds from his Truelancer.com Wallet, Truelancer.com passes on any fee incurred to process the payment (by third party payment processors) as a withdrawal fee, which is as follows:
Withdrawal Currency
Withdrawal Method
Fee
INR
Bank Transfer in India
No Charge
USD
Paypal
Paypal Fee
USD
Payoneer Bank Transfer
Payoneer Fee($3.00)
USD
Payoneer Account
No Charge
USD
Bank Transfer
$25
To ensure quality proposals, Sellers/Freelancers have an allotment of 20 free proposals per month (Non-premium Account) and they can purchase extra proposals when the free proposals are exhausted. The charge for extra proposal credits is as follows:
Proposal Credits
USD
INR
5
4
200
10
6
300
25
12
600
50
20
1000
A Seller/Freelancer can pay a "Feature Fee" if he decides to further increase his chances of winning work on Truelancer.com. The latest rates for these "Feature Fee" can be found here.
When a user's monthly proposal limit is exhausted and he does not buys extra proposal credits then he will be charged INR 50 Fee per Proposal Credit whenever his service is purchased.
When the User recieves funds in his Bank account, their Financial Institutions may impose a currency coversion charge if they are withdrawing money in their local currency, which should be borne by the User.
Charges paid for add-ons like "FEATURED", "TOP CONTEST", "URGENT", "SEALED" etc are NON REFUNDABLE charges and they will not be refunded to the user under any circumstances
In case of withdrawls in USD there might be currency exchange fee depending on the current exchange rates.
Project Refunds In case when a project is refunded after 30 days from the date of project awarded with mutual consent of both 'freelancer' and 'cusotmer', Truelancer will charge a fee of $50 or 5% of total project value (whichever is more) to the 'customer' and 'freelancer'. Also the 'freelancer' creates a risk of their account being suspended permanently.
Dispute & Refund In case when a project is refunded after 30 days from the date of project awarded due to non-delivery of work by Freelancer, Full Project commission at 10% of project value will be charged as Fee to the Freelancer.
Delayed Delivery of Work In case when a project is continued for more than 45 days from the date of project awarded and delivery is delayed also less then 25% payment is approved, Full Project commission at 10% of project value will be charged as Fee to the Freelancer.
Offers, Discounts & Credits
TL Cash Credits A maximum of 10% amount of the total payment can be used from TL Cash Credits during the payment. Users can use full TL Cash credit over one or multiple payments to the freelancers for the work.
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