Ahmed Ghoniem

As a specialist in customer service within the billing and technical departments, as well as an appointment setter for a roofing and real estate company, my role encompasses several key responsibilities aimed at ensuring customer satisfaction and operational efficiency.

In the billing department, I handle customer inquiries regarding invoices, payment processing, and account discrepancies. My goal is to provide clear and accurate information, resolve issues promptly, and maintain a positive relationship with clients. I utilize various software tools to track billing cycles, manage accounts, and ensure timely follow ups on outstanding payments.

In the technical department, I assist customers with troubleshooting issues related to our services or products. This involves diagnosing problems, providing step by step solutions, and escalating more complex issues to the appropriate technical teams. My focus is on delivering exceptional support while ensuring that customers feel heard