Ahmed Othman

With over four years of experience in customer and technical support, I have developed a robust skill set and a deep understanding of the industry. My journey began at Vodafone Ireland, where I served as a second line Technical Support agent. In this role, I honed my problem solving skills and provided exceptional support to customers, ensuring their issues were resolved efficiently.

I then transitioned to Vodafone Travel as a Help Desk technician, where I managed a wide range of technical issues and provided timely solutions to enhance customer satisfaction. My ability to communicate complex technical information clearly and effectively was a key asset in this role.

Currently, I am a Microsoft 365 Support Engineer, where I specialize in supporting Microsoft Teams, Exchange, Outlook, SharePoint, and OneDrive. My responsibilities include handling escalation calls, diagnosing and troubleshooting technical issues, and collaborating with internal teams to ensure seamless support experien