About Me
So far, Ive worked for two different companies. I was a functional tester for two e commerce agile methodologies projects at Accenture. Yosicare, a business focused on healthcare products, is my second venture. As a member of the implementation team, my duties included testing and implementing the practices change request in our HTML tool. Subsequently, I received a promotion and was transferred to the customer success team. In this role, we handle change requests from clients via email and ZOHO CRM. If necessary, we also schedule meetings with clients to gather requirements and implement necessary changes. Ill take care of few change requests level 1 tickets which can be completed in a fewer time.I will allocate level 3 change requests to the implementation team via the Jira tool, I will assign level 2 development related tickets to the appropriate developers. The Datadog tool will be used by me to examine any data related concerns.
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