Alexis Navarrete

• Reporting Analyst and Quality Assurance Analyst with 4+ years of experience in collecting, analyzing, and compiling information for the company to make informed business decisions. Proven skills and deep knowledge in developing and enhancing spreadsheets using Excel, and databases’ functionality like usage of forms, templates, logic functions, pivoting and macros. Mastery in using Tableau and Power BI for generating reports. Also, assessed experts’ demeanor, technical accuracy, customer service performance, and conformity to company policies or procedures and regulatory guidelines to mine for information trends or discrepancies and make recommendations.
• Customer Service Representative and Technical Expert accumulated 6+ years of experience in telephone service. Operated different telco and electronic accounts with the use of various software including CRMs and Project Management Systems. In due course, was able to advance in different positions namely Subject Matter Expert and Tea