About Me
In my previous role as an IT support technician, I was responsible for monitoring and maintaining computer systems and networks. I installed and configured computer hardware, operating systems, and applications. Additionally, I handled the installation and administration of mail servers, databases, DNS systems, and cloud backup solutions.
I performed backups and restoration of data and critical systems to ensure data security. When support calls came in, I documented them and assigned ticket numbers to provide organized and efficient tracking and resolution. I provided online and onsite support to both internal and external clients, addressing their technical issues promptly.
In summary, in my previous role as an IT support technician, I monitored and maintained computer systems, installed and configured hardware and software, provided support to clients, advised on technology advancements, collaborated with the sales and marketing team, and generated reports.
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$10/hr
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