Aljohn Lanuza

With over 8 years of experience in the Business Process Outsourcing BPO industry, I have developed a comprehensive skill set in customer service and social media management. My expertise lies in providing exceptional customer support, managing online communities, and optimizing digital content for enhanced performance.

⭐Customer Service Representative

✅ Demonstrated proficiency in handling customer inquiries, resolving issues, and providing high quality support across various communication channels.
✅ Skilled in managing customer relationships and ensuring satisfaction by delivering prompt and effective solutions.
✅ Experience in training and mentoring new hires, contributing to their professional development and the overall efficiency of the team.

⭐Creator Support Specialist at Cognizant YouTube

✅Managed Creator Support for YouTube, offering guidance and support to content creators to help them grow their channels and improve their performance.
✅Assisted creators in navigating