About Me
As an Escalation Manager, I bring over 4years of expertise in Issue Resolution, Student Success Specialist roles, and Customer Service. My career highlights include effectively managing customer grievances, reducing complaints, and enhancing overall customer satisfaction. I am skilled in improving service levels, fostering customer engagement, and driving organic growth. My responsibilities have encompassed leading the BCE Pilot, conducting impactful video sessions with parents and students to drive improvements in Net Promoter Score NPS. I have extensive experience in onboarding customers, ensuring clarity and consistency in processes between clients and our organization. I excel in supervising Customer Satisfaction CSAT analysis and implementing effective strategies for handling escalations. Root Cause Analysis RCA is a key strength, enabling me to identify and resolve issues at their source to optimize service delivery.
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$7/hr
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