About Me
I am submitting my resume to be considered for the position of Technical Support Engineer. My educational background coupled with my real world experience make me a solid candidate to serve with Upwork.
My professional experience as a Technical Support Engineer for Tek Experts Second level supports Remote users by diagnosing issues, troubleshooting, and answering user questions, and resolving their technical problems over the phone.
With my educational background and my technical and customer service skills, I am in an excellent position to ensure great support for O365 users at Upwork.
Highlights of my qualifications and experience include:
Assisted clients by identifying problems, researching answers, and providing solutions to their tickets.
Microsoft Synchronization Engines, DirSync, AD Sync or AAD Connect.
Support, troubleshoot, and resolve security incidents in office 365 areas such as data loss prevention, audit logs, eDiscovery tool, and advanced threat management.
My Expertise
Key Skills:
Business Analyst
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$10/hr
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