Amritayan

With over 12 years of experience in BPO and technical support, I
am a results driven professional specializing in client relationship
management, team leadership, and process optimization. My
expertise lies in balancing the needs of clients and employees while
delivering operational excellence and driving measurable outcomes.
Latest, as a Team Manager at Concentrix, I led a team of support
engineers, ensuring seamless issue resolution and managing
escalations with efficiency. My role involved driving business
outcomes through proactive client interactions, analyzing
performance data using advanced Excel, and implementing process
improvement strategies that enhance operational efficiency.
Throughout my career, I have:
• Led teams to consistently exceed performance goals and received
multiple awards for work excellence.
• Conducted training programs for new hires, enabling skill
development and smoother onboarding.
• Played a pivotal role in process improvement initiatives, boosting
prod