About Me
Client management
• Delivery of defined operational processes for clients ensuring that all service levels are met or exceeded.
• Monitor process delivery, resolving issues that might impact SLA delivery.
• Raise issues in IMS as per defined priority and severity that might impact SLA delivery.
• Working with the Operations Team Lead to identify and implement processes, and changes processes that support the effectiveness of the team.
• Identify and suggest improvements that will enhance the service we provide to clients.
• Maintain details of systems failures, recording problems and identifying remedial action plans.
• Process change recommendation
• Report generation on customer’s issue
• Process standardization
• E2E process development through change management
• Identification, implementation and review of best practices
• Responsible for quality audits, gap identification and action plan
• Handling of complex , sensitive client issue and provide best solution
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$2/hr
Total Earnings
$ 0
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