About Me
With over 14 years of experience in telecommunication, IT, and project management, I am a Duty Manager/Team Leader at CCC by STC, the largest telecom provider in the Middle East. I have a Master of Science in Computer Networks and hands on experience in enterprise and open source communication technologies.
I lead multiple teams that handle customer service of various regions, delivering professional, personalized, and efficient service. I also improve team performance by conducting reviews and KPI data analysis, and initiating and implementing plans to enhance customer relations, quality standards, and service efficiency. Additionally, I play a key role in revamping processes for fixed domain and recommending KPIs for the sector. I am also a unit for the automation design and execution of multiple network management tools. I am passionate about analyzing optimum solutions and utilizing minimal resources for achieving goals.
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