Atumu Oghenerukevwe

Experienced customer service representative with over a year of expertise in customer service, telemarketing, virtual assistant roles. Excels in proactive problem solving, active listening, and understanding customer needs to deliver effective solutions. Proficient in CRM tools such as HubSpot, Intercom, Zendesk, and Salesforce, with a background in administration, organization, and project management. Skills extend to email support, warm calling for phone support, and live chat support. Thrives as a team player and collaborates effectively with colleagues, ensuring strong communication and efficient time management.In previous roles, played a pivotal role in enhancing customer retention and boosting sales through attentive client assistance. Managed a high volume of phone calls and emails, implementing strategies that improved response times and customer satisfaction metrics. Leveraged CRM tools effectively to streamline processes and enhance customer interactions.