Bea Arcilla

I have extensive experience in customer service, particularly in handling inquiries related to accounts, troubleshooting technical issues, and providing general information to customers. My background includes a strong focus on upselling products and presenting monthly promotions, always aiming to create a win win situation for both the company and our valued customers.

In my previous roles, I have honed my skills in logistics and Excel, which have been crucial in efficiently managing customer data and streamlining processes. I am also proficient in selected CRM tools, allowing me to keep track of customer interactions and ensure a seamless service experience.

My verbal and writing skills are well developed, enabling me to communicate effectively and clearly with customers, both over the phone and through written correspondence. I am passionate about providing top notch customer service and always strive to exceed customer expectations while contributing to the company’s goals.