About Me
As a Technical Support Specialist, I provide effective and timely solutions for both customer and network issues. I have successfully diagnosed, troubleshooted, and mitigated faults for various network technologies, such as LAN, GPON, SDH, and 4G LTE, using various network monitoring and management tools. I have also contributed to the installation and configuration of network devices and systems, such as switches, routers, multiplexers, and ETRs.
I hold a bachelor of business information technology degree from Jomo Kenyatta University of Agriculture and Technology, where I developed strong skills in software development, data analytics, and cloud administration. I have also obtained multiple certifications in cybersecurity, cloud concepts, and data analytics from reputable platforms, such as LinkedIn and Google. I am passionate about learning new technologies and applying them to solve real world problems. I am motivated by the opportunity to work with a d
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