About Me
Experienced IT Service Desk Administrator and Project Coordinator with over a decade of expertise in healthcare and corporate environments. I excel in resolving complex IT challenges and leading projects that enhance service delivery and operational efficiency. My track record includes achieving a 90% resolution success rate and a 92% User Satisfaction Score USS, underscoring my commitment to excellence.
I am skilled in implementing innovative strategies, such as curated knowledge bases and proactive training sessions, which have significantly improved user proficiency and reduced security incidents by 15%. My focus on process optimization has enhanced team efficiency by 10% and consistently exceeded SLAs, driving productivity gains and exceptional customer satisfaction. With a passion for project management, I am now leveraging my skills to coordinate IT projects that streamline processes, improve system performance, and deliver tangible results.
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