Bryan

This position is responsible for providing exceptional customer service to clients of a telecommunications company. This role involves resolving customer inquiries, troubleshooting technical issues, and ensuring customer satisfaction through effective communication and problem solving skills.

Customer Interaction:
• Answer incoming calls from customers regarding telecommunication services.
• Provide information about products, services, billing, and account information.
• Address customer concerns and complaints in a professional and courteous manner.

Technical Support:
• Assist customers in troubleshooting technical issues with their telecommunication devices and services.
• Guide customers through step by step solutions over the phone or via remote assistance tools.
• Escalate complex technical problems to higher level support teams or technicians as necessary.

Billing and Account Management:
• Assist customers with billing inquiries, payments, and account adjustments.