Carina Leyba

With extensive experience in customer service, technical support, and team management across various industries, I am confident in my ability to contribute effectively to your team. My career has involved ensuring seamless service delivery by addressing customer inquiries and activating phones and plans. I have advanced from a Customer Service Representative to a Performance Analyst, and eventually to a Team Coach, overseeing both tenured and new hires.

In previous roles, I managed a team of analysts and business development associates, handling lead generation and recruitment tasks. My technical expertise includes providing phone support for various devices and managing RMA requests. Currently, I offer comprehensive email support for a US gaming company, managing inquiries and troubleshooting VR devices and handheld computers.

My diverse skill set includes email and phone support, hand held device and gaming console technical support, appointment setting, lead generation and analysi