Carl Gency T. Evangelista
Marilao Bulacan, Philippines, Philippines
Customer Service Specialist
Local Time - 08:51 PM
About Me
I have 3 years of experience providing chat support, where I helped customers resolve issues quickly and efficiently through real time messaging. My responsibilities included answering inquiries, troubleshooting problems, and providing detailed product information. I focused on delivering a positive experience by maintaining professionalism, clarity, and empathy in every interaction.
In terms of tools, I have experience with the Minted website which I used to manage incoming chats, track customer data, and escalate complex issues when necessary. Additionally, I’ve worked with CRM systems such as Salesforce, Slack, and the Knowlege Base tool to log interactions and follow up on customer cases, ensuring that all issues were addressed and resolved promptly.
These tools have helped me stay organized, respond efficiently, and ensure high quality customer service during every chat session.
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$5/hr
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