Carl Kola

I have approximately 2 years and 5 months of customer service experience, which includes roles in tele sales, technical support, and customer facing operations. Below is a brief breakdown of my customer service experience: Tele sales Advisor at Teleperformance Majorel Nov[removed]Present · 4 months In this role, I have been leading customer engagement by delivering exceptional service, addressing inquiries, and consistently exceeding sales targets. My key contributions include resolving over 95% of inquiries on the first contact, improving revenue generation through upselling and cross selling, and revamping client retention processes. This role has honed my skills in customer relations, communication, and sales advisory. Information Communication Technology Support Engineer at Easy Coach Ltd Feb[removed]Present · 2 years 1 month During my time at Easy Coach, I transformed customer support operations by resolving inquiries promptly and optimizing service efficiency. I enhanced custom