Carlos Petrucio

With over 10 years of experience in IT, I specialize in ServiceNow development and administration, holding a Certified System Administrator CSA credential along with several micro certifications and programming courses. I excel in creating scalable, efficient solutions that leverage the full capabilities of the ServiceNow platform to streamline business processes. My expertise includes REST & SOAP integrations, script development, and ITIL based solutions, always prioritizing client satisfaction and intuitive user experiences.

Skills include:

Developing custom widgets, workflows, and business rules
Glide Scripting for UI Actions and Business Rules
Integrating ServiceNow with external systems via SOAP and REST services
Managing user roles, access control, and ITSM processes Incident, Change, Problem
Certifications:

ServiceNow Certified System Administrator
Micro certifications in Service Portal, Flow Designer, Integration Hub, and more
Let’s collaborate to drive innovation and ef