About Me
At Angaza, our teams focus on customer health metrics and satisfaction has led to a 20% increase in retention, thanks to a combined effort in developing successful relationships and analyzing customer experience data. My role as a Customer Success Executive enables me to contribute to service delivery improvements and ensure our customers loyalty.
Previously as a Customer Service Quality Analyst at Lipa Later Group, I played a pivotal role in enhancing service quality, which culminated in a 15% uplift in customer satisfaction. Our collective success stems from a meticulous approach to analyzing interactions, implementing targeted training, and driving quality initiatives, all underscored by my skills in customer onboarding and problem solving.
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