About Me
I have three years of experience working as a senior executive in customer service for a leading video gaming company catering to US clients. My role primarily involved managing technical queues, providing support via chat and email using tools like Zendesk, Slack, Salesforce, and Jira. I supported both new users and the global tech team through internet communication channels, assisting in ticket resolution and investigating reported issues. Additionally, I monitored queue health, communicated updates across lines of business, and conducted meetings with team members and tier 1 agents to ensure smooth operations and customer satisfaction.
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$3/hr
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