About Me
As a Real time Analyst Mindtree, I apply my skills in genesis, real time monitoring and workforce to optimize the performance and productivity of the contact center operations, I have over 4 years of experience in Real time Analyst at Intouch CX, I supported the delivery of high quality Customer support across the multiple clients from APGC, NA, LATAM and EMEA, I also have 2 years experience in the Customer support for US clients in the healthcare and technical support for the US and Indian clients. I hold a bachelor degree in B.com computers, I developed my analytical skills, communication and scheduling agents on the skills wise for customer best experience from client side.
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