Chiamaka Nnaji

Hello! Welcome to my profile.
Your time is valuable and my role is to help you redeem more of it. I partner with clients who need someone to deliver superb client support or tackle their backlog of administrative projects. A dedicated and detail oriented Virtual Assistant with a strong background in administration, data entry, and customer service. Also a Pharmacist with expertise in healthcare support and thus can offer medical virtual assistance . I am proficient in Microsoft Office, email management and Google Drive. I possess excellent communication skills and a strong work ethic with a good command of the English language. I tackle projects thoroughly and efficiently because I understand that a detail missed is a client lost.
I am Chiamaka, a proficient team worker with experience in customer Service, data entry and administrative support.

I am highly organized, energetic, and flexible, with leadership qualities that have been exercised through experience in my previous jobs. My forte lies in Customer Service Delivery CSD operations, Performance Monitoring, Development, and Evaluation, Quality Assurance, Customer Communications.

• Assist in attending to customers queries and requests and also resolving their Complaints to improve customer experience

• learned and applied new skills to daily tasks, thereby increasing efficiency and productivity

• manage critical issues by evaluating users problems using test scripts, personal expertise and probing, implementing action plans, and professionally communicating to all parties involved

I am constantly seeking improvement opportunities and implementing continuous improvement initiatives, as well as setting high goals. I am determined to deliver high value results and still take on additional responsibilities.
My forte lies in
✅ Responding to customers inquiries
✅ Data entry and Management.
✅ Handling multiple social media platforms to expand your brands awareness, reach, engagement, conversions, and leads.
✅Project Management | Google Sheets.
✅Microsoft Office Word, PowerPoint, Excel and Google Drive proficiency
✅Typing and Document Preparation.
✅ Creation and management of Social applications accounts | Discord server, Telegram, Instagram, Facebook, Whatsapp, Tiktok.
✅Calendar Management& Scheduling| Calendly, Google Calendar, Microsoft Calendar etc.