About Me
10+ years of experience supporting and administering enterprise level Microsoft 365 and other IT systems,
including cloud applications, structured cabling systems, IP phones, wireless networks, hardware and
software. Experienced in providing user training, support, advice, and feedback, performing routine
maintenance tasks, administering email accounts, troubleshooting technical issues, and evaluating
system functionality. 40%+ customer successful setup and 190+ Support Satisfaction Score within 1 year
of role.
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