Chineze Obiako

A versatile, dedicated, passionate, and result driven professional, obsessed with building exceptional customer experiences that drive loyalty and growth. My secret sauce? A blend of strategic problem solving, process improvement, data driven decision making, a fast learning curve, and a deep passion for empowering high performing teams.
Heres a taste of what I bring to the table:
*Customer Satisfaction: Consistently smashed customer satisfaction goals, achieving above 95% score in multiple categories.
*Process Innovation: Reduced customer issues by over 95% through strategic process improvements.
*Team Builder & Coach: Trained and developed over 1,000 service agents, associates, and stakeholders, fostering a culture of collaboration and excellence.
*Growth Hacker: Led initiatives that boosted revenue by 35% and customer retention by 12%.
*Knowledge of Salesforce CRM software, and SaaS solutions, and conversant with AI and project management
*Trained Virtual Assistant