Christian Pila

I am a dedicated professional with 9 years of experience in the call center industry, recognized as a multi awarded Senior Quality Evaluator. In this role, I assessed customer interactions with front line agents to enhance service quality. My background also includes experience as an Executive Assistant in property management in San Diego, where I managed maintenance requests, conducted leasing pre screening, scheduled property viewings, and handled various administrative tasks. Previously, as an Inside Sales Agent, I focused on live transfer calls and setting appointments.

Throughout my career, I have developed strong time management and observational skills, enabling me to prioritize effectively. My customer focused mindset drives my problem solving abilities and commitment to exceptional service. I am proficient in CRM tools, including Microsoft Excel for data analysis, Outlook for email management, and MS Teams and Google Suite for efficient task organization.