About Me
Experienced IT Support Technician with a degree in Information Systems and Technology. Proficient in deploying and maintaining operating systems and troubleshooting various technical issues. Skilled in first line technical support, layer 3 switch configuration, and network maintenance. My expertise in maintaining and securing IT infrastructure, combined with my excellent communication and problem solving skills, have enabled me to deliver effective solutions to clients across a range of industries. Managed the successful completion and resolution of calls owned by the service desk, including updating customers on progress regularly. Achieved a 20% increase in efficiency with incidents logged and resolve period while improving client satisfaction. Certified in Linux, and Cloud Essentials, among others. A member of the Association of Computing Practitioners Kenya.
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$25/hr
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