Cristhel Surban

Knowledgeable customer service management professional successful at improving team productivity, reducing escalated calls and increasing customer satisfaction scores. Dedicated and detail oriented Customer Service specialist with more than 4 years of customer service experience. Excel at prioritizing, completing multiple tasks simultaneously and following through to achieve goals. Flexible and goal oriented team player with expertise in scheduling, customer relationship management and document control. Dependable self starter and forward thinker. Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about industry standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Detail oriented professional with top skills in customer relations, problem solving and