About Me
I have a total work experience of 26years in the travel industry, which includes more than 20years in the airline industry. I have worked with various reputed international airlines in different departments including Customer Service, Sales, Space Control/Revenue Management, Reservations, Ticketing Counter & Fares Department, where interaction with direct customers and customer service was of paramount importance.
Due to my past exposure with various airlines and in different profiles, I have developed the knack of understanding the needs of the customers and addressing/solving their problems, to the best of my ability. With my customer service & sales background, I could use my negotiation / analytical skills to address the most complex issues with relative ease, thus keeping in mind that retaining the customer and achieving the set targets is of prime importance.
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