About Me
Dear Recruiter,
I hope this message finds you well. My name is Cynthia Phetla, and I am excited to explore new career opportunities in Gauteng. With extensive experience in customer service, B2C strategy, project management, and creative marketing, I can contribute meaningfully to your organisation.
Key Accomplishments:
Customer Service Excellence: At Massmart, I reduced service call backlogs from thousands to under 120 tickets weekly, improving efficiency and driving customer satisfaction to achieve a 70% NPS for stores and 50% NPS for online channels.
Innovative Training Leadership: Designed and implemented the Happy to Help program, achieving 90% completion across 1,691 associates and contributing to a 4.5 CSAT score.
Creative Marketing Expertise: Managed large scale marketing shoots, coordinated budgets, and delivered projects on time while maintaining excellent communication across departments.
Professional Strengths:
Leadership and Collaboration
My Expertise
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$11/hr
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