About Me
Hi, my name is Albert Bagano. I have over 13 years of experience working as a call center agent, where I’ve honed my skills in customer service, problem solving, and effective communication. I’m passionate about helping customers, resolving issues quickly, and providing a positive experience.
In my most recent company, helping creators with rights management and channel performance issues, Ive also experienced working hand in hand directly with the client. Ive assisted them with collecting information about bugs/tickets and compiling the details through Google Sheets, sending them feedback about our processes and policies, and sharing suggestions that can help improve them. I keep them in the loop weekly through email or via our weekly calibration meeting via Google Meet.
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