About Me
Remote Technical Support Specialist | Expert in Digital Banking Solutions
Results driven Technical Support Professional with a strong background in maintaining 99% uptime for critical digital banking and payment platforms. Skilled in first and second level support, troubleshooting, and optimizing applications like mobile banking, payment gateways, and collections portals. Proficient in SQL, Oracle, Sybase, and API testing tools like Postman, with a proven ability to diagnose, resolve, and escalate issues to ensure seamless user experiences.
Adept at remote collaboration, I’ve contributed to impactful projects, including API integrations, dispute management systems, and uptime optimization for virtual account services. Known for delivering clear, customer focused solutions, I thrive in fast paced environments where problem solving and technical expertise are key. Let’s connect to elevate your teams success with remote support excellence!
My Expertise
Key Skills:
SQL
Site Reliability Engineer
Release Train Engineer
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$10/hr
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