About Me
I have been in the BPO industry for almost a decade, where I have gained various experiences and skill sets. These include leadership, critical thinking, root cause analysis leading to problem solving actions, exceptional customer support provision, and managerial characteristics encompassing administrative tasks. As a former Team Manager, my responsibilities involved providing assistance and support to all team members while also reporting directly to clients on a weekly, monthly, or yearly basis for business reviews. I dedicated numerous hours to working closely with clients, defining the business situation, measuring and analyzing key performance indicators, improving the relevant skill sets of every employee, and ensuring positive outcomes while addressing any issues that may hinder our progress toward our goals.
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$7/hr
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