About Me
With over 17 years of experience in AV/IT and BPO services, I excel in delivering exceptional customer support and managing complex IT projects. I have experience with IT Service Management ITSM, IT Asset Management ITAM, and leveraging ServiceNow SNOW for effective IT operations. My skills include but are not limited to IT infrastructure management, project coordination, and AV systems management, with proficiency in tools like Active Directory, Microsoft Office 365, Citrix, and ServiceNow. I am committed to enhancing operational efficiency and customer satisfaction through innovative solutions and dedicated service, solving strategic problems to improve operational efficiency and customer satisfaction.
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