Dijanira Muachifi

Hello,

My name is Dijanira Muachifi. I am a customer service professional currently studying at John Von Neumann University in Hungary, with a strong background in Business Communication, Data Analysis, and Customer Relationship Management.

I have hands on experience as a Customer Support Specialist, where I handled customer interactions through phone, email, and chat, helping to reduce resolution times and improve satisfaction. I also designed and led internal call center training programs focused on best practices for communication and customer retention.

I am a native Portuguese speaker, fluent in English, and have working knowledge of Spanish. My native fluency and sharp attention to detail allow me to provide accurate linguistic evaluations, focusing on accent neutrality, pronunciation accuracy, tone quality, and natural speech flow.

With a practical and technical understanding of voice data and its application in AI training, I also developed a Python based chatbot to automat