Divyakala G

My name is Divyakala, Im from Bangalore.

My educational qulification is, I have pursued my bachelor of engineering from Jyothy Institute of Technology, Bangalore.

Talking about my experience, I have around 2.5 years of rich work experience in customer service. Excellent voice & non voice communication with customers.

Previously I was was working with Hinduja Global Solutions as a customer relationship officer.

Responsibility to provide FTRfirst time resolution via various application tools and email.

Action the email queries with network related issue and to do basic troubleshooting with the help of various network application tools like INA, spectrum and knowmax.

If the issue not resolved with the basic troubleshoot then raise the ticket for the same and after the resolution from the backend send final closure via email.

Interacting with the clients for better understanding of the requirements.

My strengths are, Im self motivated, hard working and honest.

Thank you.