About Me
I bring over 9 years of diverse experience across Customer Success, Operations, and B2C Inside Sales, having worked in the Fintech, HRTech, and Education industries.
In my most recent role as a Customer Success Manager at Alternatives.pe, I was responsible for troubleshooting customer issues, managing billing and renewals, and driving revenue growth. I also focused on reducing churn risk and enhancing customer engagement by encouraging the use of additional features.
I started my career in inside sales at Info Edge India Ltd. and NIIT IFBI Ltd., where I honed my skills in client relations, needs assessment, and sales pipeline management. My experience includes improving collection ratios, providing exceptional customer service, and guiding clients through job search and career development.
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$3/hr
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