Dominic Ogar

I am an IT service management expert with about 20 years of professional experience in IT and customer amazement strategy, sales and service management, technology innovations and transformation, program management and solution development, network optimization, business analysis and optimization, outsourcing and vendor relationship, strategic planning and implementation, organizational leadership, and coaching.

Over the years, I have helped various organizations improve on their customer experience and delighted customers with evidence in improved SLA performance, CSAT and NPS scores. I have had the privilege of managing across products, technologies, generations, countries, continents and mindsets.

I am looking forward to helping you improve your customer engagement, service management, business process, and strengthen your management team.

I have ITIL Foundation V2 and V3, Service Manager and Expert V3 certifications to further buttress my experience and expertise.