About Me
I am an experienced IT Support Specialist with over 17 years of experience in the BPO, Call Center, Shared Services and Service Desk industry.
I’ve taken various roles ranging from Customer Service Representative, Technical Support Agent, Service Desk Analyst, and even became a Quality Assurance Specialist.
I have major strength in research and hands on tasks. I possess technical and analytical skills in troubleshooting and solving issues.
Good personal traits in communication and documentation of work processes.
A team player with the ability to work with all levels from customers, support teams, operation team members to clients.
I am certain that I will be a great addition in your pool of talents as I strive for excellency in everything I venture into.
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