Erick Juma

I am a dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed sales quotas. Reliable and driven, with strong time management and prioritization abilities. I have over 8years work experience in customer service and am confident that I am the best candidate for your vacancy. My present position has taught me the importance of clear communication and motivation to the youth . In my current role I train and monitor youths performance based on their sales quotas. I have received excellent performance evaluations from my managers and have been formally recognized by them for my contribution towards my department’s success. I am a team player and can create a motivated and encouraged working environment which can help agents meet deadlines and remain inspired. I also have experience of quality monitoring, assessing outcomes and devising new systems of work to improve