About Me
I am a dedicated and passionate professional with a strong background in customer support and data analysis. With a Bachelors degree in Mathematics and Computer Science from the Multimedia University of Kenya and a Cisco Certified Network Associate CCNA certification, I have developed a robust technical foundation that complements my problem solving abilities and attention to detail.
Over the past few years, I have gained valuable experience in providing real time support to customers through live chat and other communication channels. My roles at Bikeit and IT Persona have equipped me with the skills to troubleshoot technical problems, guide customers through various processes, and maintain accurate records of interactions. My ability to communicate effectively and my patient, customer friendly attitude have consistently resulted in high levels of customer satisfaction.
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