Eunice Johnson

Customer Service Support Expert | 5+ Years Experience
Tech savvy and results driven customer support professional with over five years of experience delivering outstanding service across email, social media, and chat platforms. Recognized for consistently exceeding SLAs, maintaining a proactive and solution oriented mindset, and delivering clear, empathetic communication that builds trust and customer loyalty. Highly adaptable with a sharp attention to detail, capable of managing high volume inquiries while maintaining quality. A reliable team player with a self starter attitude who thrives in fast paced and dynamic environments.
Key Highlights:
• ✅ 5+ years of hands on experience in multichannel customer support
• ✅ Proven track record of beating SLAs and boosting customer satisfaction CSAT
• ✅ Excellent written and verbal communication skills
• ✅ Strong interpersonal skills; empathetic and customer first mindset
• ✅ Proficient in CRM tools such as Zendesk, Intercom, Freshdesk, and