Evangello Boncajes
San Mateo, Rizal, Philippines
Effortless Customer Experience Specialist
Local Time - 03:14 AM
About Me
I have 8 years of professional experience providing customer support through various communication channels, ensuring customer satisfaction and loyalty.
I am an effortless customer service professional who is diligent in addressing customers concerns. By anticipating potential issues and addressing them before they escalate, I foster loyalty and ensure forward resolution and next issue avoidance.
My Key Skills are:
* Adept at Navigating various systems and databases
* Capable of performing effectively in high pressure environments.
* Proficient in conducting insightful probing inquiries.
* Exhibits strong analytical mindset and demonstrates keen attention to detail.
* Skilled in active listening and demonstrating high level of patience and empathy.
* Perseveres diligently until a resolution is imminent.
* Ability to forward resolve implicit customer issues and achieve next call avoidance.
* Coachable
My Expertise
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$5/hr
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$ 0
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