Faith Mbusi-Freelancer in Nairobi,Kenya

Faith Mbusi

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Nairobi, Kenya

Customer Care Specialist

-

Local Time - 11:50 AM

Current Availability

Full-time : 30+ hrs/week

About Me


As a customer care specialist, my primary goal is to ensure that each customers experience is positive and productive. Im here to listen to concerns, answer questions, and provide solutions promptly and effectively. Whether through phone, email, or chat, I strive to be knowledgeable about the products or services I support so I can offer accurate information and assistance.

I understand that every customer is unique, so I adapt my approach to meet their individual needs and preferences. Patience and empathy are key qualities I bring to every interaction, ensuring that customers feel heard and valued.

In addition to resolving issues, I also see myself as an advocate for customers within the company. I gather feedback and insights from interactions to help improve products or services and contribute to a better overall customer experience.

Ultimately, I aim to leave every customer feeling satisfied and confident in our companys commitment to their needs.

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$20/hr

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