Frank Gallo

Key Skills and Knowledge

Hardware: Avaya Route Switch - Fujitsu, HP, & Dell hardware – Cisco, Avaya UC & Nortel routers, switches, UC equipment, and WAPs

Laptops: HP, Dell, IBM, Acer, Mac

Servers: Cisco CUCS, HP, Dell

Software Proficiencies:
MS Office 2010 suite, Visio, CAD3, Netformx, Wireshark, Cisco CUCM, Avaya SM suite,

OS: Windows 7, Vista, XP, 2000, ME, 98, 95, NT, Unix

NOS: VMware vSphere 5.5

Apps: Microsoft Active Directory, Exchange 2010, VMware vSphere, Cisco Jabber, Cisco CCW, Avaya Communicator, Avaya One Source, Avaya Designer, Nortel UC apps.

Certifications:
MSISE – Master of Science in Information Systems Engineering - expired CCNA, Fujitsu 9000 series, NCDS - Nortel Certified Design Specialist, ITIL V.3

Project Experience

*Provided lead Engineering services to deploy and support one of the world’s largest hotel chain’s Contac Center in Arizona. I performed designs, planning, and upgrades of 60 legacy Nortel core PBXs to new releases such as Nortel 81C