About Me
Currently working in Technical Support for SAP Commerce previously known as SAP Hybris, an e commerce software, I assist customers in solving unexpected situations with the product, called cases, and develop Knowledge Base Articles that help them find the solution sooner. I was the first hiring in the newly created support team in Brazil, working directly with colleagues in Montreal and reporting to a manager in that location. As the team grew, I helped new joiners in their first months in the company.
In this position, I am by far the person with the most KBAs created since joining the team, for which I received accolades, the person who solved the most cases in[removed], while the team average was 265 and the most cases solved in Brazil, in 2024 so far. In August 2023, I handled around 50 cases related to a new bug affecting customers globally, several in parallel with an automation.
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